Frequently Asked Questions
Everything you need to know about your BOSTANTEN experience.
What materials are used in BOSTANTEN products?
We specialize in high-quality genuine leather, including top-grain and vegan leather options, paired with durable hardware to ensure longevity and a premium aesthetic.
How long does shipping take?
Standard shipping typically takes 7-15 business days depending on your location. Once your order is processed, you will receive a tracking number via email.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return or exchange.
How do I care for my leather bag?
To maintain the quality, avoid prolonged exposure to direct sunlight and moisture. Use a soft, dry cloth for cleaning and apply a leather conditioner every few months.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments through PayPal and Apple Pay.
Do you offer a warranty on your products?
Yes, we provide a 1-year limited warranty covering manufacturing defects. This does not include normal wear and tear or damage from misuse.